Jira Service Management

{"xsrfToken":"B2HO-ENNW-Z95D-JK9F_5fe6270e7f6386cc0e57328c2a3f72406a24c93e_lout","branding":{"id":"3","key":"ces","name":"CDRSS Support","portalBaseUrl":"/servicedesk/customer/portal/3"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the DOH Help Center","sharedPortalName":"DOH Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the DOH Help Center","sharedPortalName":"DOH Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#0074e0","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"ces","projectId":13132,"serviceDeskId":3,"name":"CDRSS Support","description":"","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":false,"reqTypes":[{"id":"59","name":"How do I run reports to review cases","descriptionHtml":"You can run reports in three formats. If you only need a simple report to review, you can run it in pdf format. If you need to perform data summary (e.g. by facility) after you review cases, you can run comma separated (.csv) report. If you need more data fields to be exported, you can run Exportable (.cdrss) format report. . To run a report in PDF (default) format 1. Click on Case Detail and select report start and end date. Note: if you need to use Created Date/Updated Date to generate report or you would like to run reports for specific time frame, you can click the Advanced Options. 2. Choose Organization class or Disease from the list; choose Case and Report Statuses from the list and select jurisdiction. 3. Data can be limited to choose optional parameters: Laboratory, Age, Medical Facilities, Outbreak/Investigation, Risk Factor, Sign, and Symptom. 4. Data can be grouped by a wide variety of option; choose up to 3 parameters from drop down list. 5. Click to Check Include section totals if you want data to be totaled by section. 6. Before you click Submit, you can save report parameters. To Run a report in Comma Separated (.csv) Excel format which can be further summarized using Excel 1. Click on Case Detail and select report start and end date. Note: if you need to use Created Date/Updated Date to generate report or you would like to run reports for specific time frame, you can click the Advanced Options. 2. Choose Organization class or Disease from the list; choose Case and Report Statuses from the list and select jurisdiction. 3. Data can be limited to choose optional parameters: Laboratory, Age, Medical Facilities, Outbreak/Investigation, Risk Factor, Sign, and Symptom. 4. Data can be grouped by a wide variety of option; choose up to 3 parameters from drop down list. 5. Click to Check Include section totals if you want data to be totaled by section. 6. Before you click Submit, you can save report parameters. 7. To create PivotTable report. Open the saved report file, on the Insert tab, in the Tables group, click PivotTable. Select a table or range and verify the range of cells in the Table/Range and choose where you want the PivotTable report to be placed. To Run a report in Exportable (.cdrss) format which provides more data output field option 1. Click on Case Detail and select report start and end date. Note: if you need to use Created Date/Updated Date to generate report or you would like to run reports for specific time frame, you can click the Advanced Options. 2. Choose Organization class or Disease from the list; choose Case and Report Statuses from the list and select jurisdiction. 3. Data can be limited to choose optional parameters: Laboratory, Age, Medical Facilities, Outbreak/Investigation, Risk Factor, Sign, and Symptom. 4. Data can be grouped by a wide variety of option; choose up to 3 parameters from drop down list. 5. Click to Check Include section totals if you want data to be totaled by section. 6. Before you click Submit, you can save report parameters. 7. You will be directed to another screen to select output fields. Click SHOW ALL Categories or the tab with + sign to select the fields for export, then Submit and Save As the file name on pop-up at bottom of screen. (a) Use Excel worksheet to open the file name you just saved.(b) Select Delimited, click on Next; deselect Tab and select Other and then enter ^ in text box next to Other. Click on Finish to get Import Data pop-up. Save your spreadsheet. Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"How do I run reports to review cases","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"60","name":"How do I run reports to get case counts in my jurisdiction or facilities","descriptionHtml":"You can run Statistics reports in two formats. If you only need a simple report to review, you can run it in pdf format. If you need to perform additional data analysis, you can run comma separated (.csv) report. To run a report in PDF (default) format 1. Click on Statistics and select report start and end date. Note: if you need to use Created Date/Updated Date to generate report or you would like to run reports for specific time frame, you can click the Advanced Options. 2. Choose Organization class or Disease from the list; choose Case and Report Statuses from the list and select jurisdiction. 3. Data can be limited to choose optional parameters: Laboratory, Age, Medical Facilities, Outbreak/Investigation, Risk Factor, Sign, and Symptom. 4. Data can be grouped by a wide variety of option; choose up to 3 parameters from drop down list. 5. Click to Check Include section totals if you want data to be totaled by section. 6. Before you click Submit, you can save report parameters. To Run a report in Comma Separated (.csv) Excel format which can be further summarized using Excel 1. Click on Statistics and select report start and end date. Note: if you need to use Created Date/Updated Date to generate report or you would like to run reports for specific time frame, you can click the Advanced Options. 2. Choose Organization class or Disease from the list; choose Case and Report Statuses from the list and select jurisdiction. 3. Data can be limited to choose optional parameters: Laboratory, Age, Medical Facilities, Outbreak/Investigation, Risk Factor, Sign, and Symptom. 4. Data can be sort by a wide variety of option; choose up to 3 parameters from drop down list. 5. Click to Check Include section totals if you want data to be totaled by section. 6. Before you click Submit, you can save report parameters. Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"How do I run reports to get case counts in my jurisdiction or facilities","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"54","name":"I want to update a case, but I am receiving 'Out of Jurisdiction' message","descriptionHtml":"Users get this message when the patient address is not within your jurisdiction, or the case does is not assigned to the medical facility that you are associated with in CDRSS. In order to get access to the case, please email your request providing reason for access, Case ID and disease name to . to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> . Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"I want to update a case, but I am receiving 'Out of Jurisdiction' message","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"55","name":"I have a patient listed under two cases/person ID, how do I search/merge person IDS/cases","descriptionHtml":"Merging people - Click Search (Person Search) to find people you want to merge. After confirming the information of name, gender and date of birth, select the checkbox next to the patient name you wish to merge. Click the Merge icon either above or below the list to perform merging Warning: Verify before clicking merge, this function cannot be reversed. Merging Cases - To merge cases, select the primary case by clicking the radio button next to the primary case, under the Into Primary. Then click any case with the same disease that you wish to merge into that primary case by clicking the check box next to that disease, under the Merge Case(s) column. Then click the Merge button. Two cases with different diseases, or subgroups, can NEVER be merged. Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"I have a patient listed under two cases/person ID, how do I search/merge person IDS/cases","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"51","name":"How do I get training and access to CDRSS","descriptionHtml":"CDRSS is a secure system that is only accessible by employees in a public health function after receiving training and completing the required documents. New users requesting general CDRSS training and access should follow these steps: 1. Register for <a href=\"https://attendee.gototraining.com/rt/877564616705873665\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CDRSS General User Training</a> • After registering, you will have access to the on-demand training video, User Agreement and Post Test. • There is not a live training taking place on these dates. This is an on-demand pre-recorded training video. The training dates listed are a placeholder to enable access to the training video and required documents. 2. After watching the general CDRSS training video, submit the completed User Agreement and Post Test to <a href=\"http://healthsurveys.nj.gov/NoviSurvey/n/zz2fs.aspx\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">NoviSurvey </a> * Required Field","callToAction":"How do I get training and access to CDRSS","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"48","name":"I am not able to access CDRSS, can you please reset my password","descriptionHtml":"You can reset your password by following the link ‘<a href=\"https://cdrs.doh.state.nj.us/cdrss/login/loginPage\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Reset password</a>' on the CDRSS homepage. CDRSS will generate an email with a new password. Copy and paste the password from the email and put in the password field, and then follow the prompts Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"I am not able to access CDRSS, can you please reset my password","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"61","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"58","name":"When can ILI data be entered","descriptionHtml":"The ILI Module will now be called Surveillance for Influenza and COVID-19 (SIC) Module. Reporting time frames will now be from Tuesday 12 am to Wednesday 12 pm every week. If you need to report school absenteeism or COVID-19 data refer to the Surveillance for Influenza and COVID-19 (SIC) Module Guide for Schools and complete the <a href=\"https://attendee.gototraining.com/8x06b/recording/6211628679731252481\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">SIC Module Training Video</a>. Complete the <a href=\"https://cdrs.doh.state.nj.us/cdrss/resources/manuals/User_Agreement.pdf\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">User Agreement</a> and return to <a href=\"mailto:CDS.COV.RPT@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CDS.COV.RPT@doh.nj.gov</a>. Please be sure to specify your school name(s) and code(s) on the User Agreement. * Required Field","callToAction":"When can ILI data be entered","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"57","name":"I am not sure which case status to assign to this case","descriptionHtml":"See the disease manual at <a href=\"http://nj.gov/health/cd/find.shtml\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://nj.gov/health/cd/find.shtml</a> or contact the specific program: For Vaccine Preventable disease specific questions call - 609-826-4861. For Infectious and Zoonotic disease specific questions call - 609-826-5964. For STD specific questions call - 609-826-4869. For Heavy Metals Program questions call - 609-826-4984. Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"I am not sure which case status to assign to this case","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"56","name":"I created a case but need to change the disease name","descriptionHtml":"Once a case is submitted you cannot change the disease unless unknown disease has been submitted. Unknown disease can be changed to another disease only once. A case submitted in error, needs to be deleted from the system. If you can access the case, make a comment in the case explaining that the case was entered in error and change the report status to DELETE. The only way the case can be accessed now is by the case ID number. If you are unable to access the case, please email a detailed description of your request with all the pertinent information needed to assist you, i.e., case number, reason for deletion, etc. to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> . Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"I created a case but need to change the disease name","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"53","name":"How do I correct patient name that I have entered into CDRSS","descriptionHtml":"Users have ability to correct patient names in CDRSS. Enter case and click on EDIT NAME (under the First Name) on the Patient Info tab and make changes. Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"How do I correct patient name that I have entered into CDRSS","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"52","name":"How do I set up disease notification in CDRSS","descriptionHtml":"For setting up disease notifications, from the left navigation bar - select Personalize tab, Email Notification and then select the criteria you want for the notifications. You have the option to select notification for a new case or when a case is updated. You can set up multiple notifications (if your selection criteria are different) or select multiple diseases with same notification criteria. Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"How do I set up disease notification in CDRSS","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"50","name":"I am experiencing issues with accessing CDRSS","descriptionHtml":"Please email a detailed description of your issue and/or request to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> For example, if you are unable to enter information in a case, please provide case ID and a short description of what you were trying to do; If you have browser issues, please provide details of the browser version and mark the email - Attn: OITS. Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"I am experiencing issues with accessing CDRSS","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"49","name":"I am interested in setting up ELR with NJDOH","descriptionHtml":"Click on the link to learn about how to set up ELR - <a href=\"http://cdrs-train.doh.state.nj.us/manuals/ELR/ELRMain.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://cdrs-train.doh.state.nj.us/manuals/ELR/ELRMain.html</a> Questions and comments about this form should be directed to <a href=\"mailto:cdrs.admin@doh.nj.gov\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">cdrs.admin@doh.nj.gov</a> * Required Field","callToAction":"I am interested in setting up ELR with NJDOH","introHtml":"","icon":13326,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13326","groups":[13],"key":""},{"id":"44","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":13333,"iconUrl":"https://njdeptofhealth.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=13333","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"General"}],"orderMapping":{"13":[48,49,50,51,52,53,54,55,56,57,58,59,60,61]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fb1804ec-352a-31e5-95e5-9095f14252f8","appLinkName":"System Confluence","appLinkUrl":"https://njdeptofhealth.atlassian.net/wiki","spaceKey":"CES","spaceName":"CDRSS External Support","spaceUrl":"https://njdeptofhealth.atlassian.net/wiki/spaces/CES","isServer":false},"labels":[],"projectKey":"CES","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CES","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"DOH Help Center","description":"Welcome to the help center - we're here to help! 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